Customer Relationship Management Program Case Study

Customer Relationship Management Program - Case Study Example Both companies before merger had well-developed Customer Relationship Management program according to their respective visions and the employees have trained accordingly (Dyche & Wesley, 185). After the merger, the focus was on coming up with a Customer Relationship Management system to satisfy the needs and demands of the employees and customers of both companies, while communicating the new brand philosophy and vision. In this regard, the company had to face and overcome different challenges and issues. The major issue was of establishing consensus on the values and vision of the Customer Relationship Management program. Implementation of the new Customer Relationship Management program demands extensive attention from the top management. In order to ensure efficient and effective implementation of the Customer Relationship Management system, the top management of the organizations should come up with appropriate plans and strategies. Most important step in this regard is to make sure that overall organization is ready for the implementation of a new Customer Relationship Management program. The organization should start with scanning the internal and external environment in order to identify any hurdle or resistance. Apart from this, it is essential to train and educate the employees about the new Customer Relationship Management system so that an understanding of CRM is developed. Implementation of the Customer Relationship Management program requires well-thought change management strategies so that the organization is able to minimize resistance and at the same time is able to take help from the supportive factors. In order to ensure successful implementation of the Customer Relationship Management program, it is important to identify important customers with whom the organization want to interact.

Business 499 The Customer Perspective card slp 01 Essay

Business 499 The Customer Perspective card slp 01 - Essay Example According to a source, Wal-Mart envisions itself ‘to become the worldwide leader in retailing’ (University of Wisconsin - Stout). This statement basically describes in broad sense what the organization wants itself to be in future. Wal-Mart has a very unique style of expanding its stores. This is basically their strategy of being on top. It starts with building one or two stores in an area. Once this venture is successful, it constructs a distribution centre near to the stores which will help in expansion of Wal-Mart in those areas in future. Next, more stores are built nearby the distribution centre. Another strategy of Wal-Mart is its management procedure. Their workers are called ‘associates’ and these associates along with the management set up goals for themselves. This increases the motivation of the employees to strive and achieve those goals. Other strategies include paying attention to the society and customers in particular. Wal-Mart, as mentioned above, is a very customer oriented organization. It makes the customers feel special and by indulging in activities such as education and conversation of natural resources for generations to come makes, it makes the society feel that it is resp onsible (Walmart Stores, 2008). The first objective of Wal-Mart is opening more stores in United States and other countries it operates in (Walmart Stores, 2008). It is evident that this objective is in line with the mission, vision and strategy of the organization. More stores will ease the customers and will help customers live better which is one component of Wal-Mart’s Mission statement. Next, this objective will also help it fulfill its vision of becoming the leading retailing store and lastly, this objective concentrates towards expansion hence, it aligns with the company’s strategy. The second objective is to provide the best prices (University of Wisconsin – Stout, 2008). This clearly relates to the mission statement as

Boise Art Museum Essay Example for Free

Boise Art Museum Essay Boise Art Museum is located in a serene environment with beautifully manicured lawns adorned with various artifacts. I had the privilege of visiting this renowned museum on 18th August 2003. During this time an exhibition showing the ceramic artistic works of Wanxin Zhang was ongoing. The ceramic works featured Chinese figures molded to the height of an average person and each piece having its own uniqueness. Each of the figures represented different emotions and personalities. Some of the figures even had clothing that depicted a combination of tradition and modernity. One astonishing aspect about the figures is how the artist managed such art with such huge ceramics. This depicted mastery of the art. Although all the figures were brown in color and more or less of the same size, it was very easy to discern differences in terms of the emotions and personalities displayed by the clothing, posture and facial expressions. This outlined how diversity can be achieved in art just by varying aspects such as posture and facial expression. The technique was superb as the artist managed utilize contour to bring out contrast in different parts of the body and to create outline for the clothing. The finishing was also smooth and rough surfaces were meant to bring certain aspects of the figure such as clothing. The figures are also amazing due to the extent that they manage to combine tradition and modernity. Looking at the figures one also notices the sense of humor of the artist. Some figures were adorned with glasses and some had neck ties. This gave the figures a funny and a ridiculous look. Generally the artist outlined how possible though ridiculous it would be to combine tradition and modernity in a single piece of work. This is actually a very rare observation considering that the figures still manage to look artistic and portray a rich Chinese culture. Reference: Boise Art Museum. (2010, August 18). Wanxin Zhang: A Ten Year Survey. Retrieved August 18, 2010, from Boise Art Museum: http://boiseartmuseum. org/exhibit/current. php

Antecedents and Consequences of Organizational Intelligence

Antecedents and Consequences of Organizational Intelligence Chapter 1: Introduction Life is not primarily a quest for pleasure, as Freud believed, or a quest for power, as Alfred Adler taught, but a quest for meaning in work (doing something significant), in love (caring for another person) and in courage (during difficult times) (Frankl, 2006). This chapter provides an overall understanding of this dissertation. Section 1.1 describes the research background. Section 1.2 discusses the research objectives and questions. The following section 1.3 explains research scope. In section 1.4, significance of the research is discussed. Finally, this dissertation describes the organization of this dissertation in Section 1.5. Research Background In today’s world, organizations confront fast and astonishing changes. Their survival will depend on adaptation capability they will perform so that, they can comply with those changes. As a result of this situation, the management concept with its process acquires a different character, which is because of technological progression and globalization. In this age, to consistently sustain the importance, knowledge concept of the organization is changing fast. In organizations, shared individual knowledge transform into organizational information. Effective application of organizational knowledge forms intelligent organizations progressively. However, in order to achieve these, an intuition of making use of knowledge in creative way is required. Therefore, to survive in the demanding and competitive environment, organizations are needed to be intelligent in today’s world. Organization is alive and, for being strived needs continuous information. While organization in the past have been viewed as compilations of tasks, products, employees, profit and processes, today they are increasingly seen as intelligent systems designed to manage knowledge. Therefore, measuring ability of learning, finding and logical thinking is necessary for evaluation and performance improvement. Seeing such scenario in high turbulent world, those men are successful and efficient who possess a high IQ. Undoubtedly, men can overcome their life problems by utilizing their given intelligence. Certainly, it is true in organizational world particularly in modern age in which organizations have become more complicated and their survival has become more difficult due to improvements in sciences and industries as well as the emergence of new needs and challenges overtime. Now, this question arises how we can prepare ourselves to face such uncertainties where change is only thing that is stable. Obviously, those organizations are successful which can utilize their employees thinking power effectively. As a fascinating concept and intriguing research area, â€Å"intelligence† finds strong appeal in many disciplines outside of individual and cognitive psychology (Sternberg and Kaufman, 1998). One of the disciplines that provoked increased interest in the importance of intelligence is the management and organization development literature (Glynn, 1996; March, 1999; Stalinski, 2004). In this globalized world, when the environment is so turbulent what the organizations are needed to do is, they need to be more intelligent in order to have competitive advantage over their competitors. Though the concept â€Å"organizational intelligence (OI)† was introduced in 1967 but not much has been done in this area till now. Even if we disregard the entire literature in which organizational intelligence was supposedly aggregated (Kurzman and Owens, 2002), the term is still ambiguous in the context of organizational development scholarship. This is true because there is a lack of a un ified theory of intelligence in organizational settings as noted by the numerous and fragmented perspectives and ideas of researchers in the field (Glynn, 1996). Research Questions and Objectives The primary objective of this dissertation is to delineate an integrative view of organizational intelligence and provide some guidelines. For this purpose, this dissertation attempts to find out the antecedents and consequences of organizational intelligence and to test the proposed conceptual model of organizational intelligence. Related with this purpose, previous research shows some research challenges. The first challenge is to explore the factor structure of organizational intelligence. An integrative perspective of organizational intelligence is a necessity. It is also noted that there is a dearth of studies which attempted to explore the factor structure of organizational intelligence. Consequently, the other challenge is to test the proposed conceptual model of organizational intelligence. Previous studies did not show any such empirical finding on this issue. Therefore, the main research aim is to find out the antecedents and consequences of OI and develop and test a model. This research has identified five important constructs in identifying the antecedents and consequences of OI: Leadership Organizational culture Organizational intelligence Organizational innovational capability Organizational performance This research discusses the following research questions: RQ1. What is the factor structure of the OI construct? RQ2. To what extent does leadership impact organizational intelligence? RQ3. To what extent does organizational culture impact organizational intelligence? RQ4. To what extent does organizational intelligence impact organizational performance via organizational innovational capability? On the basis of the above research questions following research objectives were formed: Research Objective 1 (RO1)- To explore the factor structure of organizational intelligence Research Objective 2 (RO2)- To investigate the influence of leadership on organizational intelligence Research objective 3 (RO3)- To investigate the influence of organizational culture on organizational intelligence Research Objective 4 (RO4)- To further understand the relationship between organizational intelligence and organizational performance via organizational innovational capability Research Objective 5 (RO5)- To assess existing models of OI Research Objective 6 (RO6)- To develop a conclusive model of antecedents and consequences of OI based on the research findings; and, Research Objective 7 (RO7)- To validate the model and test the hypotheses The sixth and seventh research objectives are the final output of this research, which attempts to develop an appropriate structural measurement model of antecedents and consequences of OI. Research scope This relation is aimed at investigating the antecedents and consequences of organizational intelligence. In doing so, this thesis presents a model of antecedents and consequences of organizational intelligence (OI), based on the Kalkhan (2007), Falletta (2008) and Albrecht’s (2003) model and empirically test hypotheses. This model of OI was validated by a survey in an R D organization. An organization is regarded as a system of inter subjectively shared meanings sustained through social interaction (Walsh and Ungson, 1991). Organizational intelligence emerges from those interactions that constitute the organization. It is embedded in the structured patterns of thought and action in which organizational members interact and engage (Glynn, 1996). Technologically advanced systems affect organizational intelligence as well. They enable the development of organizational intelligence (Huber, 1990; Leidner and Elam, 1995). Thus, organizational intelligence is more than the aggregate intelligence of organizational members; it is the intelligence of the organization itself as a larger system. An unintelligent organization can be composed of apparently intelligent people and an intelligent organization can be composed of relatively unintelligent components (Albrecht, 2003; Kerfoot, 2003). Organizations, as well as people, display differing degrees of intelligence. Difference s among organizations’ intelligences are not related to the differences among the intelligences of organizations’ members only. Many factors such as organizational symbols, patterns of interaction, organizational culture, socialization processes and advanced technological systems influence the differences among organizations’ intelligences. This area has not been much explored and especially in India not much significant work has come into the light. Therefore, a strong need was felt to study this area as it seems to be very important in today’s world. It has been found out that most of the works on OI are not empirically supported. Halal (1997) in his work stated that organizational intelligence leads to organizational performance. After the review of literature it was found that organizational intelligence is the factor which promotes knowledge management, creativity, innovativeness, performance and it helps organization in achieving its goal. Therefore, after understanding its impact on other related OB constructs, it was concluded that it deserves concerted attention. 1.4 Significance of the Research As already stated that there is a dire need of empirical investigations in the field of organizational intelligence because this is the factor which influences performance of the organization (Halal, 2000). This study tries to answer the question that if the lack of resources and the overload of information are the problems, is intelligence the solution to improve organizations? In the Knowledge Economy, the organization needs to develop and maintain supportive partnerships to deal with complex issues in uncertain environments, turning challenges into opportunities, anticipating and understanding emerging threats and recovering from unexpected shocks and cries. In other words, in times of crisis and high economic and social turbulence, organizations must show high levels of intelligence to meet the needs of the organizations. The ability to solve problems and make decisions, defined as ‘intelligence’, is the solution to improve organizations. This assumption is based on the conviction that the right answer to users’ need depends on managers’ ability to absorb what is happening in the environment and to correctly act on the generated knowledge. Rothberg and Erickson (2004) hold that intelligence, in all forms, comes from the strategic management of knowledge, understanding the environment within which knowledge is collected and used, and making the knowledge actionable, especially by strategic decision makers. Understanding of OI and its antecedents and consequences may immensely help the organizations and assist them in improving and achieving their objectives. Concept of OI has evolved and advanced a variety of practices and processes aimed at the creation and application of knowledge. However, scholars have been concerned by, and practitioners have struggled with, the lack of clear, comprehensive concepts that define the field of organizational intelligence (Staskeviciute, 2009). Ercetin (2009) holds that definitions of intelligence are in continuous revision. In particular, she finds that there is no unifying understanding of the concept of intelligence in management (Staskeviciute, 2009). Staskeviciute and Ciutiene (2008) conclude that in scientific literature it is possible to find different concepts of organizational intelligence, but they are all bounded by the same feature: the organization’s capability to adapt to environment and knowledge management, because organizational intelligence involves knowledge based on the organization’s capacity. Organizational intelligence refers to the process of turning data into knowledge and knowledge into action for organizational gain (Cronquist, 2011). On a practical level, the CETISME cooperative (Cooperate to Promote Economic and Technological Intelligence in SMEs) has stated that consistently getting the right information at the right moment can only be the result of a permanent intelligence process leading to policy established at the highest level of the organization (2002). Cruz and Dominguez (2007) point out that the processes of perception, knowledge creation and decision making are favored by the proper management of information resources. The goal of OI is to interpret and act on relevant facts and environmental signals from the learning arising from acquired competences (skills +knowledge + attitudes). In general, the perception, interpretation, analysis, integration and use of knowledge is related to OI. The central argument of this thesis is to identify the factors which lead to organizational intelligence and what are the resultant factors when organization is acting intelligently. In the moments of uncertainty, organizations must have high levels of intelligence to interpret, integrate, combine and filter the relevant knowledge. Intelligent systems depend on a structured network of â€Å"expert analyzers† who offer their technical skill, knowledge, and personal experiences. They engage with the systems by validating information, discovering relationships between pieces of information and conducting analyses. In short, OI systems provide the pathways for knowledge to become intelligent, that is, actionable (answer â€Å"so what† questions and stay future-focused). They can also direct actions to acquire additional knowledge necessary to â€Å"fill in the blanks†. Full knowledge, with appropriate analysis, provided to the key manager at the right time defines how intelligence can extend and protect the capabilities of organizational systems (Rothberg Erickson, 2004). Also, its significance increases when it is seen in the context of RD organization, as the people working there are intelligent and knowledge workers, therefore, the relevance of this concept is automatically enhanced in such scenario, which this study tries to look into. Organization of the Dissertation To describe organizational intelligence and identify its antecedents and consequences, this dissertation will follow the research procedure and structure as shown in Figure 1-1. It consists of six major parts: (i) introduction, (ii) literature review, (iii) development of theoretical framework and hypotheses, (iv) research methodology, (v) data analysis and research findings, (vi) discussion, and conclusion. The remainder of the dissertation is organized as follows. The following chapter surveys summarizes the related studies. It includes the relevant literature of organizational intelligence, empirical studies on organizational intelligence and its antecedents and consequences. In chapter 3, this dissertation proposes a conceptual research model, and explores the key variables and their relationships. In chapter 4, research methodologies are explained such as theoretical research approaches, design and administration of the survey. It also explains the sample and measures. Chapter 5 illustrates the analysis and summarizes analysis results. Chapter 6 extends with the explanation of the findings and tested model, it also discusses the contributions and limitations of the study and offer suggestions for future study. Table 1.1 Simplified Structure of the Thesis

Computer Crimes Essay -- Security

Computer Crimes Computer crimes are a major issue in the world today. They are taken place in people’s home, office, and in lots of places. A person should be very cautious about the type of personal information that they enter on there someone else’s computer as well as there own. These things could come back to haunt you in the future. Criminal activity where a computer or network is the source, target, place or tool of a crime is what we call computer crime. Some other terms for computer crime are cybercime, e-crime, hi-tech crime, and electronic crime. None of these categories are exclusive and many activities can be characterized as falling in one or more category. Even though it states that the computer crime is when something takes place when the computer or network is a necessary part of the crime, there are some terms that are used to include traditional crimes. Some of the traditional crimes are fraud, theft, blackmail, forgery, and embezzlement when the computers or networks are used to facilitate the illicit activity. There are a lot of different criminal activities that can be considered computer crime. Some examples of these activities are misuse of devices, forgery (theft id), electronic fraud, illegal access (unauthorized access), Trojan horses, cyberterrorism, email abuse/harassment, and data interference (unauthorized damaging, deletion, deterioration, alteration or suppression of computer data) are just a few. Forgery is a computer crime that can be perpetrated using the hardware components of the computer without the usage of the internet. For example, using Microsoft Word to type my signature when I did not actually right it and neither did you but it is still a computer crime that you committed. A Trojan... ...laint center, dubbed IC3, compiles its figures by drawing on the flood of complaints pouring into U.S. law enforcement and regulatory agencies. Results show that the most reported crime was Internet auction fraud which ranked 45 percent of all complaings. Another big percentage of complaints was non delivery of merchandise or payment which had a big 19 percent. Computer crimes are definitely on the rise. They are something that everyone who owns or even works on a computer should be careful of. There are a lot of crooked people out here in this world and everyone should take caution. You should also take caution when entering personal information on any computer. References: http://en.wikipedia.org/wiki/Computer_crime http://www.fsu.edu/~crimdo/TA/hao/computercrime2.htm http://www.usnews.com/usnews/news/badguys/070416/top_10_internet_crimes_of_2006.htm

Internet Addiction ( Pathological Internet Use ) Essay -- Essays Paper

Internet Addiction ( Pathological Internet Use ) The Internet has become one of the most universal methods for communication with over 100 million users worldwide. From e-mail to the possibly billions of web pages, there is an infinite amount of information flowing. And another enticing aspect of the Internet, is the opportunity to interact with other people. Chat Rooms and MUD (Multi-User Dimensional) games offer the person the ability to talk and mingle with others online. But with this newfound freedom, also comes the possibility of abuse and addiction. Internet addiction, also known as Pathological Internet use, has emerged as a very destructive force in today’s society. David Greenfield believes â€Å"an estimated 6 percent of the web users 100 million people are thought to be online addicts, and that number is growing everyday.† But what causes Internet Addiction? There are many different causes, but one of the most essential, is thought to be a personality disorder. Carol Potera, an author in Psychology Today says, â€Å"The lone, bored, depress, introverted, lacking self-esteem, or have a history of addictions are most vulnerable.† This group of people seems to be the most susceptible to all mental disorders, psychologically or physical. These people need to fill the void that has been created by not having any real life relationships, so they turn to the Internet, just as if someone would turn to drugs. Greenfield thinks â€Å"people feel closer, quicker to the people they communicated with onli ne than in real life; time passes freely, and people like the anonymity.† (Greenfield) A study conducted by the Stanford Institute for the Quantitative Study of Society and InterSurvey (headed by Norman H Nie and Lutz Erbing) had some interesting findings. Twenty-five percent of the surveyed participants (4,113 in 2,689 households) say that web time has reduced their time spent with friends and family and participating in events outside the home. They also found that nearly 60% of the surveyed cut back on television viewing also, in which Erbing added that â€Å"the Internet could be the ultimate isolating technology that further reduces our participation in communities, even more than TV did before.† (Erbing) This is a relatively new disorder, and there hasn’t been much studying or research of it. So how does one know if he or she is a patholo... ...es. Another treatment is Motivational Enhancement Treatment (MET). â€Å"MET is less familiar. Its aim is to help patients acknowledge that they have a problem and need to change their behavior. The stages of change are contemplation, determination, action, maintenance, and contemplation again after a relapse.† Therapists also assess the computer the use of patients in great detail and reaffirm their acknowledgment of the need for help. Therapy groups are the most advised way for treatment. When you can relate to others with others who also have the same problem. The Internet has opened the door of the information age to many people. Actually, the information age was created due to the Internet. Yet, the negatives will never out shadow all the positives that the Internet has done for the world probably, and the Internet is almost assuredly here to stay. So people must be able to use it, without abuse. This isn’t the first time that something has been reared a society-destructive force, and it probably won’t be the last. It is just another way that people can escape the real world, and enter their own sort of utopia. Whether drug-induced or via e-mail, its all the same.

Legal framework for social work in United Kingdom Essay

Legal framework for social work in United Kingdom Introduction            Social work is defined as a professional and academic discipline that will seek to have improvement on the individuals, groups’ and communities’ quality of life and their well-being through having policies, conducting researches, organizing communities and teaching for the good of the people affected by social limitations that may include poverty, mental and physical sickness, social injustice including violation of human rights. International (Federation of Social Workers 2000). These groups may include school dropouts, the elderly in the society, juvenile offenders, drug and alcohol abusers and the homeless            Social workers will work in different settings within a set of framework of legislation and practices. The setting may include a school situation, the service users’ home, a hospital or a public sector premise Social work values            Social work is argued to be value based. Since it is a profession on, social work ethics (values) thus refer to a set of guidelines that have to govern the way professionals treat the people they interact with and the sort of actions that are regarded as right or wrong. They offer a vision and discernment (Bernstein 1970)            Social work in the United Kingdom occurs in four spheres. The first sphere is majorly a concept relates to the moral philosophy that creates the ethical arguments on social work. The second sphere is based on the legislation that has created an environment for practice of social work with reference to the social work cases. The third sphere is the political ideas and concepts and their influence in shaping and sculpturing the social work models, social work methods and practices. The last sphere presents the historical part of the beginning of social work as a profession and its struggle for professional identity. These spheres are extended, mid range and restricted definitions of social work ethics and values (Bernard et al 2008, p. 6)            This paper will focus on the second sphere in reference to the United Kingdom. Social work and law            Social work as a profession has to follow certain laws and regulations which govern the profession. The legal framework involves the statute laws and case laws and tries to explain the relationship that links them. Moreover, it details legislation of the government under acts of parliament, the international laws, policy guidance, and the local government circulars that articulate the purpose and guidance principles of legislation. Health and Care professional Council code of practice            As a social worker, it is paramount to be aware of the legal obligations required of them to create a healthy and safe working conditions. The General Social Care Council code of practice imposes more duties for employers of social workers. The code states that (Brayne & Carr 2002, P. 49) The social worker shall protect and promote interests of the service users The social worker will strive to establish, maintain trust and confidence of the service users The social worker will promote independence of the service users while giving them protection from possible harm The social worker shall respect the rights of the service users while ensuring that their behavior will not harm other people and themselves The social worker shall uphold the public trust and confidence in the social care services The social worker shall be accountable for quality in their work and taking responsibility for maintenance and improvement of their knowledge Acts of parliament The Carew standard Act 2000            This Act has a significant role in the social care work as it did extend the registration regime for the social care in England and that of Wales for provision of the children’s services, the Act requires the following: Registration of children homes Registration of family centre’s Registration of the independent fostering agencies Registration of the voluntary adoption agencies Registration of support agencies            To be a permanent registered member one has to meet a set of regulations tailored to each individual service. In coming up to a decision whether the regulatory requirement shave been fulfilled, the registering authority must have a regard to minimum National standards. England’s registration authority is Office for Standards in Education, Children’s Services and Skills (OFSTED). The Social workers and the social care services cannot function without having satisfied the above requirements. As a social worker or a social care service provider, there is a need to have knowledge to avoid prosecution by Law The health and social care Act 2012            This bill was agreed upon by both houses and obtained the Royal Assent on the 27th of March to become an act of parliament. The bill created an independent National Health Service Board to promote choices made by the patients in regard to their health issues and reduced the administration tool of the National Health Service. A National Health Service Board was also created to allocate resources and provide guidance on commissioning of social care services. Powers of the government’s ability to commission services on behalf of patients were increased. The function of the Care Quality Commission was strengthened and Section 209 of this Act amended. The powers of the new law under Section 60 of the 199 Act gave her majesty the power by order in the council to regulate social workers and social care practitioners of England. This placed the role of social workers and the role of social health care providers directly under her majesty (Britain 2012, p. 9). This A ct placed a lot of Significance on Social Care services being provided in the United Kingdom. A consideration on the adult social care was emphasized. For example, allowing the transfer of public health to the local authorities through local health and the well being boards. Various new bodies have emerged such as the Local health watches which have a function of checking on health and the social care standards. Children’s Act 2004.            In England, the law protects the right of children. Section 11 and 12 of this Act places a statutory duty on all agencies to co-operate and promote the welfare of the children. The government guidance for social workers and other professionals that interact with children is that: the social worker has a duty of keeping the children safe. There should be constant feedback to the children social care local authority on suggestions and assessment and lastly every person who has a role should not think that he/she has the absolute right to the child’s needs. Professionals sometimes fail to report the abuse and neglect cases do not face penalties for crime however; they might be subjected to professional discipline Public Services (Social Value) Act 2012            The bill got a Royal Assent on 8th of March. The bill aimed to give strength to the social enterprise businesses sectors and make relevant the concept of social value and its importance in the placing and providing of public services. With this bill a National Social enterprise strategy was created to encourage the engagement in social enterprises. The local government act 2000 section 4 was then required to have a sustainable community strategy proposal that promote the engagement of social enterprise in their areas. The Local Authority Social Services Act 1970            This Act brought together the different fields of social work into a single Social service department in every local authority. With this establishment, an emphasis was laid on a co-ordinated and comprehensive system of approach to the social care, the support of families and identifying the need for people to seek aid. The formulated departments then became responsible for domestic aid, residential accommodation and recreational services. Care council of Wales            All social workers should be registered. It is one of the bodies mandated to register and regulates the activities of the social workers and all other social care in Wales. The care council is set up under the Care Standards Act 2000. It includes the codes of professional practice, conduct rules, and a well established guideline on the complainant’s procedure. Some other features accessed include consultation services, annual reports, the newsletters and the e-bulletins. Registration of workers ensures that there is as constant data of available social workers and social health care workers in a given state or region. It is easy to verify a genuine worker and avoids imposters who might be out on criminal activities Care and Social Services of the inspectorate of Wales            This is a body mandated to regulating and inspecting the establishment of agencies that offer social care services in Wales region. It carries out duties on behalf of the ministers of Wales. It has been given power under Act 2003 of the Social and Health care to look into the handling of social services by the local authorities. On their website, one is able to raise a query on social workers conduct for necessary action. Rights and freedoms of Social workers and limitations Guide to information sharing            Social work is a professional duty. When dealing with children, England places emphasis on effective information sharing between the local agencies and the social workers on identification and assessment of service provisions. These are defined in â€Å"Working together to safeguard children (PDF). Under this guidance, paragraph 1.24 states clearly that fears that arise on sharing personal information should not hinder promotion of a child’s welfare and safety. All social workers and social care provider thus are required to have an efficient information discernment process to avoid a scenario of neglect in believe that another individual will do the task. Limitations to this guide            These provisions however do have limitations. In Wales’s guidance on information sharing is found in chapter 14 of Safeguarding children working together under the Children Act 2004 (PDF). In these guidance paragraph 14.5 overlaps the guidance for professionals in England. It states that â€Å"The safety and welfare of a child or young person must be put into consideration first when making decisions about sharing information about them† and that must be superseding public interest in revealing the information. The guidance then further goes on to give the way forward in sharing on information. Paragraph 14.6 states that â€Å"the best way of ensuring that information sharing is properly handled is to work within carefully worked out information-sharing protocols between agencies and professionals involved, and taking legal advice in each case where necessary. Guide to Loss and damage            Social workers have been mandated with a legal duty of caring and service providers. In essence these role places the employers with responsibility of paying up damages their employees suffer while in line of duty. In the event those being taken care of suffer adverse damage as a result of social work interference, then they are entitled to sue the social work company for negligence. These may be as a result of physical damage, emotional or psychological damage. While this is the case, the law prohibits the suing of social workers when performing certain statutory functions like safeguarding children. Employers need to understand the times which their employees may be liable to protection under the law and when not. Legislation on discrimination on Personal privacy            In line of duty, social workers provide aid services. In order for them to carry out these functions effectively, it is paramount for them to have knowledge of the raft of legislation that protects individuals for discrimination basing on their gender, age, sexual orientation, religion, disability or ethnicity. These are domestic laws of the United Kingdom and are complemented by European Convention on human right which protects the citizens of the United Kingdom against unjustified state interference with their life. It is always possible for government and social work agencies getting into people’s life when they are not willing. In this event then the public can resort to the human rights protection of privacy and autonomy. Social workers and social work agencies need to have knowledge of the rights and privileges granted to the masses under the European convention for both parties to avoid violating them while at the same time helping individuals who hav e had their rights contravened The Human rights            Human rights are legal obligations that are to be adhered to universally. Human rights are defined as â€Å"the universal right to standard living that is adequate for healthy and well being of individuals and their families.†(Roosevelt 2000, p.5). These are also embodied by global social work perspective by stating that â€Å"The struggle for dignity and fundamental freedoms, which allows for the full development of human potentials, boils down to two words: human rights.†(IFSW 1996).The presence of this law, social work in the United Kingdom is bound to human rights which are considered sensitive to human race and collective citizenship. The social work must then be conceptualized and sensitized to the culture in which the services are offered. Thus a social worker in England should be able to accept the culture and laws of a state or region in which he/she is working in. Conclusion            Social work and social care has a pivotal role in service delivery to the society. This view cannot go unnoticed. The values, ethics of social work such as respect for humanity, equality and service to all have played a major role in helping the less privileged in the United Kingdom. The beneficiaries have included the mentally ill, the old, women and children. The United Kingdom having realized the vital role of social care came up with various laws not only to check but to guide the professionals in their field of work. These laws have been defined in various Acts of parliament, Scholarly publications and various codes of ethics and conduct of the Social work profession. Social workers and social care workers interact with different people on daily basis. In order for a harmonious and efficient system of operation to uphold, these laws and various publications have played a major role. However the legal stipulations have also had a negative side of the story bein g felt where they have had to hamper the operations of social workers and social care practitioners. Technological advancements and constant reviews of challenges that have risen in the working environment of this profession I believe can act as a catalyst to new ideas to command this noble profession to greater heights in the United Kingdom References BRITAIN, G. (2012). Health and social care act 2012: chapter 7. [S.l.], Tso. BRAYNE, H., & CARR, H. (2012). Law for social workers. Oxford, Oxford University Press. BRITAIN, G. (2012). Health and social care act 2012: chapter 7. [S.l.], Tso. BARNARD, A., HORNER, N., & WILD, J. (2008). The value base of social work and social care. 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